Emergency Service Personnel Support and Resource List

Updated June 2020

Support is available – nobody has to go it alone. Please keep this webpage handy for easy access to important resources when you need them.

MnFIRE Helpline

The Minnesota Firefighter Initiative (MnFIRE) is designed to connect firefighters, family, friends, employers, and elected officials that help to build awareness and give the right resources to the people who want and or need them. MnFIRE is a collaboration of the Minnesota Professional Firefighters, the Minnesota State Fire Department Association, and the Minnesota State Fire Chiefs Association.

Fire EMS Helpline

Firefighters and EMS personnel face many unique challenges that can have a significant impact on their behavioral health. To ensure these individuals and their families have access to the help they need, the NVFC teamed up with American Addiction Centers (AAC) to create a free, confidential helpline available 24 hours a day, 7 days a week.

Firefighter Behavioral Health Alliance

Our goal is to provide behavioral health workshops to fire departments, EMS and Dispatch organizations across the globe, focusing on behavioral health awareness with a strong emphasis on suicide prevention and promoting resources available to firefighters/EMS/Dispatch and their families.

IAFF Center for Excellence

Mental health/CD treatment

Pocket Peer
Sponsored by the Center for Firefighter Behavioral Health and dedicated to bringing behavioral health resources and education to firefighters and their families, Pocket Peer is a peer education approach to support the behavioral health needs of fire service.

CrewCare’s goal is to provide mental health insight into an individual’s stress load and grow a database to strengthen 1st responder agencies and improve mental health research.

Fire EMS Helpline (see above)


Code Green Campaign / Safe Call Now

A 24/7 helpline staffed by first responders for first responders and their family members. They can assist with treatment options for responders who are suffering from mental health, substance abuse, and other personal issues.

Project Parachute
Provides a service that matches therapists and healthcare frontline workers.

9-1-1 Wellness Resource
Awareness of the psychological risks facing 911 telecommunicators and in helping point the way to solutions.

National Suicide Prevention Lifeline


Frontline Helpline

A program provided by Frontline Responder Services.

Crisis Text Line (USA)

Text: HELP…741741

Physician Support Line

Helping colleagues all over the U.S. on the front lines of COVID-19. Free, confidential, and no appointment necessary. Open 7 days a week 8:00AM - 1:00AM ET. Telehealth/video chat line with volunteer psychiatrists.

Veterans Crisis Line (Veterans only)

800-273-8255 & press 1, or text 83825

1st Help
Resource database for first responders

International Critical Incident Stress Foundation (ICISF)


ICISF COVID-19 specific resources:

Minnesota’s Regional CISM Programs

Updated June 2020

The following critical incident stress management (CISM) teams provide voluntary services to most emergency service workers and responders. CISM teams are staffed with emergency service peers, mental health professionals and chaplains.

If the request is for either group or individual support related to a specific event, contact their “direct service” number. Each team’s direct service answering point will put you in touch with one of their on-call team members. Information about the individuals requesting service and any services provided are confidential.

24 hours: 218-625-3581 (direct service requests only)
CISM program information & education requests: 800-247-1283 or 218-726-0070 (AEMSA)

Counties served: St. Louis, Carlton, Lake, Cook, Aitkin, Itasca, Koochiching, Douglas in WI

24 hours: 612-347-5710 (direct service requests only)
CISM program information & education requests: 612-207-1130

Counties served: Hennepin, Ramsey, Washington, Isanti, Chisago, Carver, Scott, Dakota, Sherburne

24 hours: 507-526-6180 (direct service requests only)
Program information & education requests: 507-257-3224

Counties served: Seeley, Nicollet, Brown, Le Sueur, Blue Earth, Waseca, Faribault, Martin, Watonwan

24 hours: 800-237-6822 (direct service requests only)
Program information & education requests: 800-850-3397

Counties served: Price, Goodhue, Wabasha, Steele, Dodge, Olmsted, Winona, Freeborn, Mower, Fillmore, Houston

24 hours: 507-537-7666 (direct service requests only)
Program information & education requests: 507-537-9677

Counties served: Big Stone, Swift, Kandiyohi, Meeker, Chippewa, Lac qui Parle, Yellow Medicine, Renville, Mcleod, Lincoln, Lyon, Redwood, Pipestone, Rock, Cottonwood, Murray, Jackson, Nobles

Contact Polk County Sheriff’s Office
Phone: Dispatch 218-281-0431 (direct service requests only)

Counties served: Primarily, Polk. As available, coverage for Kittson, Roseau, Lake of the Woods, Marshall, Beltrami, Pennington, Red Lake, Clearwater, Mahnomen, Norman, Hubbard

24 hours: 218-347-1699

Counties served: Becker, Clay, Wilkin, Otter Tail, Grant, Douglas, Traverse, Stevens, Pope

Anoka County Sheriff’s Office

News Articles

Three essential elements for mental wellness support

A New App Is Providing Easy Access To Help For Police Officers Dealing With Stress

New app will help Duluth police access help with mental health